Contact Technical Support

Please use this form to enter mouse-related technical questions, comments, suggestions (including new strain ideas), or report problems. Please include contact information as requested in the fields below so that we can respond promptly.

If you need further assistance please contact us at any time by calling 1-800-422-6423 (toll free to the USA, Canada and Puerto Rico) or 1-207-288-5845 (from any location). Our team is standing by 8:00 a.m. – 8:00 p.m. EST.

Send us a message
Please be as detailed in your message as possible, keeping in mind that some inquiries may take time to fully research. Our goal is to give you the most accurate answer possible.

Please only click the submit button once.


Please enter the characters you see in this picture:


This helps prevent automated form submissions. If you are not sure what the characters are, make your best guess. You will have another try in the next screen.

Need assistance with this form?