Customer Service

Our customer service representatives are here to help you find and order the best mice and services for your research. Customer Service is now available 24 hours a day from 6:30PM ET Sunday through 8:00 PM ET Friday.

orderquest@jax.org
1.800.422.6423 (
US, Canada, and Puerto Rico)
+1.207.288.5845 (International)

  • New Customer Program

    New and existing customers can enroll to save 10% on many popular JAX® Mice strains.

  • Volume Pricing Program

    Ordering large quantities of C57BL/6J, C57BL/6NJ and BALB/cJ or other gold standard JAX® Mice for your research? Take advantage of special volume pricing, and accelerate your research today! Volume pricing is available for 24 of the most commonly used research strains.