Customer Service

Our customer service representatives are here to help you find and order the best mice and services for your research. Customer service is available Sunday through Friday from 5:00 AM - 8:00 PM ET.

orderquest@jax.org
1.800.422.6423 (
US, Canada, and Puerto Rico)
+1.207.288.5845 (International)

Order Mice Online


Get your mice when you need them. 

                                                                                                                                                           

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Become a Customer


Learn about our mouse distribution and set up your account with us today.

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Availability, Pricing, and Shipping

Valuable information regarding the availability of JAX® Mice, pricing, special offers and volume pricing, and shipping details.

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Animal Health Program


The Jackson Laboratory is committed to setting quality standards in animal care and ensuring that these standards are maintained throughout all of our mouse colonies.

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Technical Support


Our technical information scientists are standing by to answer in-depth mouse-related questions, field comments, suggestions, and technical problems.

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Contact Customer Service


We appreciate the value of your time and will use the information you provide us to respond in the manner most convenient for you. For immediate assistance, call Customer Service at 1-800-422-6423 (US, Canada & Puerto Rico) or +1-207-288-5845 (from any location).

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  • New Customer Program

    New and existing customers can enroll to save 10% on many popular JAX® Mice strains.

  • Volume Pricing Program

    Ordering large quantities of C57BL/6J, C57BL/6NJ and BALB/cJ or other gold standard JAX® Mice for your research? Take advantage of special volume pricing, and accelerate your research today! Volume pricing is available for 24 of the most commonly used research strains.

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Surgical & Preconditioning Services

Aged or pre-conditioned mice provided as study-ready models for your research.

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Timed-Pregnant Mice

Eliminate the need for stud males and/or colony maintenance using Timed-Pregnant Females.

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Biospecimens

Whether you need mouse tissues isolated for your studies, or embryos to generate mice, our highly-trained surgical experts can provide you with the materials you need to expedite your research.

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