Customer Service

Our customer service representatives are here to help you find and order the best mice and services for your research. Customer Service is available Monday - Friday from 6:00 AM - 8:00 PM EST for domestic support and from 9:00 AM - 9:30 PM GMT for international support.

orderquest@jax.org
1.800.422.6423 (
US, Canada, and Puerto Rico)
+1.207.288.5845 (International)

  • Volume Pricing Program

    Ordering large quantities of C57BL/6J, C57BL/6NJ and BALB/cJ or other gold standard JAX® Mice for your research? Take advantage of special volume pricing, and accelerate your research today! Volume pricing is available for 24 of the most commonly used research strains.