The Jackson Laboratory is committed to advancing biomedical research by sharing our knowledge and technical expertise with the global research community. Explore our range of resources for new and current customers. Whether you're joining the JAX community or seeking assistance with scientific, pricing, or logistical matters, we're here to support your research journey.
Customer support is available Monday through Friday from 8:00 AM - 8:00 PM ET.
You can find contact information below.
Ready to join the esteemed community of JAX customers? Complete our New Customer Form. Have your institution's accounts receivable and veterinarian information on hand for a smooth enrollment process.
At JAX, we offer various payment methods including checks, credit cards, and wire transfers. Explore our payment submission details for a hassle-free transaction experience.
Access our scientific experts who are dedicated to offering technical expertise and support tailored to your scientific inquiries.
Take a moment to review JAX’s policies for situations that need to cancel or change orders, or receive a credit.
Review JAX’s Terms and Conditions for JAX Mice and products to ensure seamless integration into your research.
Access all policies and legal statements from The Jackson Laboratory to ensure a transparent partnership.
At The Jackson Laboratory, we prioritize accessibility and clarity in our pricing structure, empowering researchers with the information they need to plan and budget effectively for their studies. Delve into our comprehensive pricing details, meticulously curated to reflect the value and quality synonymous with JAX.
View moreJAX's shipping procedures designed to prioritize the safety and well-being of our mouse models. Explore our domestic and international shipping guidelines.
To support local sales and service to international researchers, we have authorized certain organizations to import and distribute JAX® Mice. For a list of these organizations, please see below.
View moreCustomer service is available Monday through Friday from 8:00 AM - 8:00 PM ET.
[email protected]
1.800.422.6423 (USA, Canada & Puerto Rico)
1.207.288.5845 (International)
In most locations, deliveries during the weeks of Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day and Indigenous People's Day will be delivered 1 day later than usual. Please check with Customer Service for details and exceptions.
| New Year's Day | January 1, 2025 |
|---|---|
| Martin Luther King Jr. Day | January 20, 2025 |
| Memorial Day | May 26, 2025 |
| Independence Day | July 4, 2025 |
| Labor Day | September 1, 2025 |
| Indigenous People's Day | October 13, 2025 |
| Thanksgiving | November 27, 2025 |
| Christmas Day | December 25, 2025 |
| Belgium | +32 800 26 284 |
|---|---|
| France | +33 805 080 211 |
| Germany | +49 800 723 9477 |
| Singapore | +65 315 81 311 |
| Switzerland | +41 80 000 09 71 |
| United Kingdom | +44 800 0488 133 |