Privacy policy

NOTICE: We have made some changes to our Privacy Policy. We have provided you with more information about how we may use the information we collect about you. We have also provided information about your rights. These changes were effective January 8, 2020.

The Jackson Laboratory (“we,” “our,” “us”) is strongly committed to protecting your privacy and providing a safe online experience for all our users. This privacy policy (the “Privacy Policy”) outlines the basis on which any personal data we collect, or that you provide to us, will be processed by us.

By providing us with your data, or using our Website, you agree to us collecting and using personal information about you in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Website or provide us with your personal data.

You have choices about the data we collect. When asked to provide certain personal information you may decline, but where such information is necessary to provide a service or feature, your use of that service or feature may be restricted as a result.

Information collection

We collect two types of information during Web visits:

  1. Information that you submit to us; and
  2. Information automatically recorded by our computer server using technology like cookies.

Information you submit

You may give us information about yourself by filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register for a course, seminar or conference, complete a survey or customer service request, subscribe to any content or research tools such as software or databases, and when you become a new customer. The information you give us may include your name, address, e-mail address, date of birth, nationality, phone number, and preferences. The information you submit is maintained on a confidential basis and used to provide a high level of personalization, value and customer support to the users of The Jackson Laboratory Website, as well as our services and research tools.

Information collected automatically

Aggregate information

Our computer server(s) operating the Website automatically collect statistical information on site traffic and usage patterns (e.g., how many people visit the site, frequently visited pages, browsers used, etc.). Data about visits is analyzed in aggregate with many other visits to give us information about the effectiveness of the Website. An example of use of this aggregate information would be analyzing this information to identify specific Web pages to improve, which would enhance the overall functionality of the Website.

Standard information collected about individual Website visits

Information about individual Website visits is critically important to providing a high level of individualized service to you. Information collected from Website visits is used to help ensure that your experience with our Website is productive, time efficient, helpful and personalized. The standard information that is automatically collected and stored about your visit to our Website includes:

  • The IP address used to connect your computer to the Internet;
  • Computer information such as browser type, version, and time zone setting, operating system, and platform;
  • The navigation path used through our web site; and
  • We may use software tools such as JavaScript to collect information such as page response times and visit length.

Cookies

Our Website may use cookies; a unique, alphanumeric identifier sent to your computer's hard drive through your Web browser, to remember information your computer has sent to us (e.g., mailing addresses, course preferences, etc.) upon revisits to our Website. An example of cookie usage on the Website might be to pre-populate certain information fields on some forms for your convenience.

If you do not want your browser to accept cookies, you can turn off the cookie-acceptance option in your browser settings. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Use and sharing of personal information

We may use your information in a number of ways, including to provide the Website content and other services available through our Website, to personalize and improve the services we offer, to carry out our obligations, to communicate with you about our services, research tools and educational tools, and in other ways that you may agree.

More specifically, you agree that we may use (and, where specified, share) your personal information for the following purposes:

  • To engage in transactions. The Jackson Laboratory may use personal information such as name, physical address, telephone number, email address and company to engage in transactions with you, including contacting you about your order.

For EU residents, our processing of your personal data for this purpose is based on GDPR Article 6.1(b) (“processing is necessary for the performance of a contract to which the data subject is party” or “in order to take steps at the request of the data subject prior to entering into a contract”), and GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

  • To process transactions. The Jackson Laboratory may use financial/credit card and payment information to process your order. The Jackson Laboratory may need to share some of this information with delivery services, credit card clearing houses and other similarly situated third parties to complete the transaction.

For EU residents, our processing of your personal data for this purpose is based on GDPR Article 6.1(b) (“processing is necessary for the performance of a contract to which the data subject is party” or “in order to take steps at the request of the data subject prior to entering into a contract”), and GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

  • To provide support or other services. The Jackson Laboratory may use your personal information to provide you support or other services you have ordered, as well as updates and other similar communications.

For EU residents, our processing of your personal data for this purpose is based on GDPR Article 6.1(b) (“processing is necessary for the performance of a contract to which the data subject is party” or “in order to take steps at the request of the data subject prior to entering into a contract”), and GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

  • To tailor information to your needs and respond to your requests. The Jackson Laboratory also may use your personal information to respond directly to your requests for information, including registrations for newsletters or other specific requests.

For EU residents, our processing of your personal data for these purposes is based on GDPR Article 6.1(a) (processing where the data subject “has given consent to the processing of his or her Personal Data for one or more specific purposes”), and, for our internal purposes related to marketing, GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

  • To provide online forums. Some services available on the websites permit you to participate in interactive discussions or post comments or opportunities to a bulletin board or exchange. Some of these services are moderated; all may be accessed for technical reasons. The Jackson Laboratory does not control the content that users post to these forums. You should carefully consider whether you wish to submit personal information to these forums and should tailor any content you submit appropriately and in accordance with the relevant terms of use.

For EU residents, our processing of your personal data is based on GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

  • To administer product downloads. The Jackson Laboratory may contact you if you download products so that it may confirm certain information about your order (for example, that you did not experience problems in the download process) or to discuss the downloaded products or to provide information about related products and services. The Jackson Laboratory also may use this information to confirm compliance with licensing and other terms of use.

For EU residents, our processing of your personal data is based on GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

  • To select content, improve quality and facilitate use of the websites. The Jackson Laboratory may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize Website content, facilitate your use of the Website (for example, to facilitate navigation, avoid duplicate data entry, enhance security, improve Website quality, track marketing campaign responsiveness, and evaluate page response rates.

For EU residents, our processing of your personal data is based on GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

  • To communicate with you (including by regular mail, phone, email and/or mobile messaging). The Jackson Laboratory may contact you to let you know about new services, tools or educational offerings, or to inquire about your desire to support The Jackson Laboratory in its mission. This may include market research so that we can improve the research tools and services we offer or targeting advertising and marketing activities.

For EU residents, our processing of your personal data is based on GDPR Article 6.1(f) (“processing is necessary for the purposes of the legitimate interests pursued by the controller”).

We will not sell or rent information gathered during visits to the Website to any third party. However, we may need to provide some of this information to a third party if required by third party license agreements, by grant obligations or by law.

Surveys

Occasionally, we post surveys on the Website. Participation in these surveys is completely voluntary. By choosing to participate in a survey on the Website, the survey participant gives us consent to use information in the survey as described above and to disclose results in aggregate with other survey responses. Some examples of uses for survey information include, but are not limited to, monitoring use of and satisfaction with the Website and helping guide our priorities for improving this site.

Email communications and Marketing

If you have registered for our courses or other educational offerings, purchased or otherwise subscribed to our research tools and databases, and have supplied an email address, you will receive emails pertaining to your registration, purchase or subscription. We may also let you know about new services, tools or educational offerings, or to inquire about your desire to support The Jackson Laboratory in its mission. You can "opt-out" or “unsubscribe” from receiving these types of emails by using the opt-out or unsubscribe mechanism located within a received email message. Other newsletters are permission based where users can opt-in and opt-out.

Your Rights in relation to your data

European Union residents have rights to access, correct, delete your information or to object to or restrict our processing of it in certain situations. No fee is usually required to exercise these rights, but we may need to collect additional information from you in order to verify your identity.

In certain circumstances, you may have the right to:

  • Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information, subject to certain exceptions. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object where we are processing your personal information for direct marketing purposes or where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Generally, other than in relation to marketing, our processing of your personal data is in order to allow us to provide you a service, so we will be unable to provide the service to you without processing your personal data
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • In many countries, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data.
  • When technically feasible, we will—at your request—provide your personal data to you or transmit it directly to another controller.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Security and encryption

General security

We use reasonable precautions to protect against loss of, misuse of, alteration of, or unauthorized access to information provided through use of the Website.

Security related to sensitive information

When our order forms asks users to enter sensitive information, that information is encrypted and is protected using an Entrust certificate with hash algorithm of SHA256.

Links to other sites

The Website contains links to other websites, including other Jackson Laboratory Websites as well as Websites maintained by third parties. The Jackson Laboratory Privacy Policy applies to information gathered and collected during site visits to our Website. The Jackson Laboratory is not responsible for the privacy practices, the privacy statements or content of Websites maintained by third parties.

Your consent to this agreement & changes to this privacy policy

By using The Jackson Laboratory Website, you consent to our collection and use of your information as described in this policy. We may amend this Privacy Policy from time to time; please review it periodically. We maintain the option to modify this Privacy Policy at any time by electronic notice posted on our website. Your continued use of our website after the date that such notices are posted will be deemed to be your agreement to the changed terms.

Transfers outside of the European Union

Our headquarters are in the United States. Information we collect from you will be processed in the United States. When we transfer your personal data to a controller or processor outside the EU, we ensure that the transfer occurs under the necessary legal provisions required by the GDPR (e.g., standard data protection clauses adopted by the European Commission, or an approved certification mechanism, like the EU-U.S. Privacy Shield).

Retention period

We retain your personal data for as long as the data is relevant for the purpose for which it was collected. We may retain your data for a longer period, if such retention is required by law, or if any litigation or investigation arises that involves your data. Personal data collected for purposes related to contract performance with commercial partners will be retained until such contract has been performed. Personal data collected for purposes of our legitimate interests shall be retained as long as needed to fulfill such purposes.

Automated decision-making

We do not use personal data for any automated decision-making process or technique that creates or denies any right or benefit to you.

Cookies

Essential Cookies . These cookies are essential for enabling user movement around our website and providing access to features such as your purchases and other secure areas of the website. These cookies do not gather information about you that could be used for marketing purposes and do not remember where you have been on the internet. This category of cookies cannot be disabled. The table below provides more information about these cookies.

Cookie Name

Source

Expiry

Purpose

privacy_notice

Jackson Labs

365 days

This cookie controls our banners related to privacy updates.

test_cookie

Google

1 hour

Check if the user's browser supports cookies

ASP.NET_SessionId

Jackson Labs

Session

.NET cookie to identify unique session

NSC_iuuqt-ofxkby-joufsobm

Jackson Labs

1 hour

Keep track of session across multiple delivery nodes

Analytics Cookies . We use Google Analytics cookies to collect information about how visitors use our website. These cookies collect information in the aggregate to give us insight into how our website is being used. We anonymize IP addresses in Google Analytics, and the anonymized data is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. The following table has more information about these cookies.

Cookie Name

Source

Expiry

Purpose

How to block

_ga

Google Analytics

2 years

These cookies are used to collect information about how visitors use our website.

Disable cookies using browser controls

_gid

Google Analytics

1 day

These cookies are used to collect information about how visitors use our website.

Disable cookies using browser controls

_scid

Jackson Labs

1 year

These cookies are used to collect information about how visitors use our website.

Disable cookies using browser controls

_sctr

Jackson Labs

1 year

These cookies are used to collect information about how visitors use our website.

Disable cookies using browser controls

Marketing Cookies . We also use a marketing database management program that deploys a cookie when a user interacts with a marketing communication, such as a marketing email or a marketing-based landing page on our website. This cookie collects personal information such as your name, which pages you visit on our website, your history arriving at our website, your purchases from the website, and the like. Collected information is used to evaluate the effectiveness of our marketing campaigns or to provide better targeting for marketing. The following table provides more information about this cookie.

Cookie Name

Source

Expiry

Purpose

How to Block

lang

LinkedIn

Session

Used to collect information about users of our website

Disable cookies using browser controls

MR

Microsoft

6 months

Used to collect information about users of our website

Disable cookies using browser controls

MUID

Microsoft

1 year

Used to collect information about users of our website

Disable cookies using browser controls

fr

Facebook

3 months

Used to collect information about users of our website

Disable cookies using browser controls

_dc_gtm_UA-63477639-1

Google

1 hour

Used to collect information about users of our website

Disable cookies using browser controls

_fbp

Facebook

3 months

Used to collect information about users of our website

Disable cookies using browser controls

_gcl_au

Google

3 months

Used to collect information about users of our website

Disable cookies using browser controls

_mkto_trk

Marketo

2 years

Used to collect information about users of our website

Disable cookies using browser controls

trwsa.sid

Marketo

1 hour

Deliver personalized content to user

Disable cookies using browser controls

trwv.uid

Marketo

2 years

Deliver personalized content to user

Disable cookies using browser controls

UserMatchHistory

LinkedIn

1 month

Used to collect information about users of our website

Disable cookies using browser controls

bcookie

LinkedIn

2 years

Used to collect information about users of our website

Disable cookies using browser controls

lang

LinkedIn

Session

Used to collect information about users of our website

Disable cookies using browser controls

li_sugr

LinkedIn

3 months

Used to collect information about users of our website

Disable cookies using browser controls

lidc

LinkedIn

1 day

Used to collect information about users of our website

Disable cookies using browser controls

personalization_id

Twitter

2 years

Used to collect information about users of our website

Disable cookies using browser controls

bscookie

LinkedIn

2 years

Used to collect information about users of our website

Disable cookies using browser controls

BIGipServerabrtp1_https

Marketo

1 hour

Used to collect information about users of our website

Disable cookies using browser controls

MUIDB

Microsoft

1 year

Used to collect information about users of our website

Disable cookies using browser controls

SC_ANALYTICS_GLOBAL_COOKIE

JAX

10 years

Used to collect information about users of our website

Disable cookies using browser controls

jax_visitor_country

JAX

1 month

Used to collect information about users of our website

Disable cookies using browser controls

tr

Facebook

Session

Used to collect information about users of our website

Disable cookies using browser controls

Contact information

If you have any questions, suggestions, or complaints regarding our privacy policy, or wish to exercise your rights regarding your personal information, please contact us via email at privacy_inquiry@jax.org.

The General Data Protection Regulation (GDPR) provides Data Subjects (“you” or “your”) with certain rights in relation to the personal data that The Jackson Laboratory processes, including limits right to receive information about how we process your personal data.

To exercise your rights under the GDPR, please complete and submit this Data Subjects Request Form as directed.