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JAX Frontend Platform

JAX® Mice & Services Response to COVID-19

Updated on 1/6/2021

We have compiled this information to keep you updated on the rapidly evolving situation of the coronavirus (COVID-19) and JAX’s preparedness and response plans.

The health and well-being of our colleagues, customers, and community is our top priority. In response to COVID-19, we activated our emergency preparedness task force to manage and execute operational plans. Our primary focus has always been and continues to be ensuring the safety of personnel as well as uninterrupted JAX operations related to mouse production, distribution, and services. JAX has a wide range of contingency plans to ensure we have the necessary resources needed to run these operations safely, effectively, and at the same high quality you expect from JAX. These plans are informed by our paramount goal of safeguarding the health and well-being of our employees, the welfare of the mice under our care, and our mission of continuing to advance biomedical research.

Safety of the JAX Employees and Community

In line with its mission to advance human health and as a leader in scientific research, The Jackson Laboratory is committed to the safety of its employees and local communities. Given the fast spread of the Omicron variant and the excellent safety profile of available vaccines to help protect the transmission and severity of COVID, JAX has implemented a universal vaccination and booster requirement.

Quality and Access to JAX Mice

The welfare and quality of JAX Mice remains a top priority. We have, and will continue, all of our operations including breeding, validation and care of our mice, or any of the services associated with running client studies. Currently, all models are available and we are continuing to accept new orders for mice and services. Should a delay in shipping or study start dates occur, our dedicated response team will notify customers immediately.

The Jackson Laboratory is recognized as a leader in the distribution of high health status mice that are regularly tested for the exclusion of a wide range of organisms, both pathogenic and opportunistic. We maintain these standards using strict protocols that include personal protective clothing, gloves, and masks or respiratory gear to eliminate direct physical contact with our mice. We also use sterilized supplies, food, water, and bedding and incorporate strict cleaning protocols to maintain this high level of animal health. These normal and standard practices are in place to prevent interchange of organisms between mice and the people working with them.

Please notify us if you are unable to accept or need to cancel your mice orders by emailing[email protected]

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