Social Media Comment Policy

The Jackson Laboratory policy for managing comments on social media.

The Jackson Laboratory (JAX) uses social networking platforms to share news and connect with our audiences. We share content on FacebookTwitter,  LinkedInInstagram and YouTube, and moderate comments on our website through Disqus. Each of these social networking platforms has their own privacy policies that should be reviewed. Please see our privacy policy and terms of use for further information.

Any thoughts or opinions of The Jackson Laboratory are limited to our official Facebook, Twitter, LinkedIn, Instagram and YouTube channels named "The Jackson Laboratory." Any opinions expressed by our employees on their personal social media accounts are not the opinions of The Jackson Laboratory and our employees are personally responsible for the content that they publish online. If you believe that any person is violating the Community Standards of any social network, please report the content as specified by the social network's Community Standard Policy.

We encourage public interaction with our social media accounts and value the opportunity to exchange information. This does not imply that JAX agrees with or validates content and opinions expressed in comments. To maintain a respectful online community, we reserve the right to remove comments on our social media accounts or website at our discretion for reasons including but not limited to:

  • Abusive, obscene, racist, threatening, or harassing language/imagery
  • Libel, slander, or personal attacks
  • Spam, including content promoting links
  • Illegal, dangerous, or destructive activity
  • Duplicate posts
  • Deliberate impersonation or trolling
  • Personal information such as email addresses or phone numbers
  • Off topic information
  • Political campaigning, social commentary or lobbying tactics
  • Scientifically inaccurate or misleading statements
  • Customer support questions (instead, please contact JAX customer service )

By participating in our online communities, contributors agree to the above guidelines. Contributors who breach these guidelines will be blocked from further contribution.

Moderating and posting comments should only be expected during our normal business hours. Please report any inappropriate comments that we may have missed to

Communications made through social media services will not, in any way, constitute a legal or official notice to JAX or any of its entities or employees. All comments, links and posts are retained by JAX and the information may be passed on to relevant authorities or organizations when deemed necessary. We appreciate your cooperation and support.