The majority of interactions are project-based, following the processes and timelines of collaborative, grant-funded research. Milestones and deadlines are based on funding timeframes, key dates, and experimental plans. Large projects implement Research Project Management methodologies, which include a constant feedback and prioritization process with faculty. Smaller efforts utilize feedback from faculty directly to staff and through management about staff performance. At a high level, leadership meets quarterly with designated faculty partners to review and assess collaborator satisfaction, as well as with collaborating PIs on an as-needed basis.
Capacity is forecasted; staff and contractors meet the demands of the department. Projects go through an intake process and are resourced as quickly as possible.