Customer Service

Get your mice when you need them. 

Learn about our mouse distribution and set up your account with us today.

Valuable information regarding the availability of JAX® Mice, pricing, special offers and volume pricing, and shipping details.

The Jackson Laboratory is committed to setting quality standards in animal care and ensuring that these standards are maintained throughout all of our mouse colonies.

Our technical information scientists are standing by to answer in-depth mouse-related questions, field comments, suggestions, and technical problems.

We appreciate the value of your time and will use the information you provide us to respond in the manner most convenient for you. For immediate assistance, call Customer Service at 1-800-422-6423 (US, Canada & Puerto Rico) or +1-207-288-5845 (from any location).

Surgical & Preconditioning Services

Aged or pre-conditioned mice provided as study-ready models for your research.

Timed-Pregnant Mice

Eliminate the need for stud males and/or colony maintenance using Timed-Pregnant Females.

Biospecimens

Whether you need mouse tissues isolated for your studies, or embryos to generate mice, our highly-trained surgical experts can provide you with the materials you need to expedite your research.