Requesting a Test Order
How to initiate sending COVID-19 samples to JAX.
- New: If you would like to begin sending samples to The Jackson Laboratory for COVID testing, please contact CGL_COVID_CS@jax.org.
- Affiliated: If you are an institution with an affiliated partner already sending samples, please speak to the submitting laboratory at your affiliate to determine if/how to route samples internally. If the affiliate would like you to send samples from your branch, please contact CGL_COVID_CS@jax.org.
- Do not submit samples to the Jackson Laboratory without an established reference laboratory agreement (RLA). You can begin the process of obtaining an RLA by reaching out to CGL_COVID_CS@jax.org
Submit test orders through CareEvolve or direct integration from your EMR.
There is no billing information entered at the time of order placement in either CareEvolve or direct integration.
If the sample has not been delivered to the lab, information entered through the CareEvolve Portal or direct integration can be edited by the ordering institution and resubmitted. If the sample has already been delivered to the lab, then please notify Customer Support at 860-837-2320 or CGL_COVID_CS@jax.org regarding the incorrect information and they will provide direction on next steps.
CareEvolve Portal Users: Contact your practice administrator for the CareEvolve platform and request they add the new physician or new user.