Frequently Asked Questions for Providers
Information for ordering institutions: hospitals, schools, etc. Please select from the areas below for frequently asked questions pertaining to that topic
Provider FAQs
Whole Genome Sequencing
JAX COVID-19 Whole Genome Sequencing (WGS) Test FAQ
COVID-19 RT-PCR Test
Information on assay characteristics and reports.
Requesting a Test
How to initiate sending COVID-19 samples to JAX.
Submitting Samples
How to prepare samples for transit to JAX.
Courier Information
Information for Couriers delivering to JAX.
Contact Us
CS Contact Information and Hours of Operation.