Frequently Asked Questions for Providers


Information for ordering institutions: hospitals, schools, etc. Please select from the areas below for frequently asked questions pertaining to that topic

Provider FAQs

Whole Genome Sequencing

JAX COVID-19 Whole Genome Sequencing (WGS) Test FAQ

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Information on assay characteristics and reports.

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Requesting a Test

How to initiate sending COVID-19 samples to JAX.

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Submitting Samples

How to prepare samples for transit to JAX.

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Shipping Van

Courier Information

Information for Couriers delivering to JAX.

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Old-timey rotary phone.

Contact Us

CS Contact Information and Hours of Operation.

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