Who to contact when I have a question?


Please call your doctor.

JAX does not collect patient samples. Samples are collected at a pre-designated healthcare location. Individuals seeking to be tested for COVID-19 should not come directly to The Jackson Laboratory, but instead, call their doctor’s office or local hospital for guidance on where to go for testing. Topics frequently mentioned that should be referred to your doctor include:

  • Status of sample
  • Questions about report results
  • Questions about scheduling a test