Frequently Asked Questions for Patients


After two and a half years providing COVID-19 testing services to New England and beyond – including over 1.6 million tests – JAX’s Clinical Genomics Laboratory has suspended COVID-19 testing as of Friday, July 29, 2022, in alignment with the significant decrease in COVID-19 PCR testing demand. We will continue to monitor the pandemic and testing needs, and are prepared to reinstate testing services should demand increase. We are grateful to our community partners for supporting and collaborating with the JAX CLIA lab on this important endeavor.

Patient FAQs


Information regarding the test itself and the result reports.

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Submitting Samples

Learn how to submit a sample to the Jackson Laboratory

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Who to Contact

Who to contact if you have further questions.

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