Frequently Asked Questions for Patients


Helpful information for patients receiving a COVID-19 test with the Jackson Laboratory. Please select a category below to display the related questions and answers.

JAX does not collect patient samples. Samples are collected at a pre-designated healthcare location. Individuals seeking to be sequenced or tested for COVID-19 should not come directly to The Jackson Laboratory, but instead, call their doctor’s office or local hospital for guidance on where to go for testing.

Patient FAQs

Whole Genome Sequencing

JAX COVID-19 Whole Genome Sequencing (WGS) Test FAQ for patients

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Information regarding the test itself and the result reports.

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Submitting Samples

Learn how to submit a sample to the Jackson Laboratory

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Who to Contact

Who to contact if you have further questions.

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