Frequently Asked Questions for Patients
Helpful information for patients receiving a COVID-19 test with the Jackson Laboratory. Please select a category below to display the related questions and answers.
JAX does not collect patient samples. Samples are collected at a pre-designated healthcare location. Individuals seeking to be tested for COVID-19 should not come directly to The Jackson Laboratory, but instead, call their doctor’s office or local hospital for guidance on where to go for testing.
Patient FAQs
COVID-19 RT-PCR Test
Information regarding the test itself and the result reports.
Submitting Samples
Learn how to submit a sample to the Jackson Laboratory
Who to Contact
Who to contact if you have further questions.