Frequently Asked Questions for Patients

 

Helpful information for patients receiving a COVID-19 test with the Jackson Laboratory. Please select a category below to display the related questions and answers.

JAX does not collect patient samples. Samples are collected at a pre-designated healthcare location. Individuals seeking to be tested for COVID-19 should not come directly to The Jackson Laboratory, but instead, call their doctor’s office or local hospital for guidance on where to go for testing.

Patient FAQs

COVID-19 RT-PCR Test

Information regarding the test itself and the result reports.

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Submitting Samples

Learn how to submit a sample to the Jackson Laboratory

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Who to Contact

Who to contact if you have further questions.

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