Billing and Payment

The Jackson Laboratory accepts all insurance plans and will work with the patient’s insurance to bill them directly.  Any questions regarding coverage or payment amounts should be directed to the patient’s insurance carrier. JAX will bill the patient’s insurance company directly after the test results have been returned to the submitting physician.

If paying for the test outside of insurance, we can offer a prompt pay discount. Payment plans are also available through our Patient Assistance Program and financial assistance may be available based on the patient’s financial situation.  

Our Clinical Support Team can assist you with any billing related questions and they can be reached at or 1.860.837.2320.

Will my practice or hospital receive a bill?

The Jackson Laboratory will bill the patient’s insurance directly unless specific circumstances exist that prevent the direct billing of their insurance company. Please contact our Clinical Support Team for more detailed information.

Are JAX clinical tests covered by insurance?

It is recommended that you contact your insurance plan or provider directly if you have any questions regarding preauthorization. JAX Clinical Support can also assist with this.

Is The Jackson Laboratory a Medicare provider?

Yes, The Jackson Laboratory is registered with the Medicare program as a Medicare provider.

What kind of payment do you accept?

We accept checks and all major credit cards with the exception of Discover.